Help & FAQ
General Questions
What does kurzgesagt mean and how do you pronounce it?
What is kurzgesagt?
I have a great product idea that I would like to share with the kurzgesagt team.
Orders & Shipping
Where is my order?
You’ll receive an order confirmation email to let you know that your order was placed successfully! Then, we’ll begin packing and preparing your items. Once your shipment has been sent, you’ll receive a shipping confirmation mail.
Please be sure to check your spam/junk folders if you have not received your confirmation mails. With your shipping confirmation email, you will get a tracking number that will allow you to follow your package until it is delivered. After you receive the shipping confirmation email it can take some hours for the tracking information to update on the transport company’s website.
If you think your order may have been lost in transit, contact us via email (support-eu@kurzgesagt.org) or through our contact form and we’ll be happy to help!
Please note: We are currently experiencing a higher volume of orders during the calendar and holiday season so orders could take an additional 5 days. Thanks a lot for your patience ❤️
How do I cancel an order?
I accidentally put in the incorrect address, can you help me change it?
As long as your order’s not yet processed or shipped out, we can still change your delivery address. As soon as you have realized that you entered an incorrect address, please reach out to support-eu@kurzgesagt.org right away to get this sorted out.
A part of my order was missing, damaged, or I received the wrong item - what can I do?
Do you offer free shipping?
Can I ship the order as a gift?
There’s been no delivery updates for a few business days, is my package lost?
No worries at all! We’re always more than happy to look into this for you. Please contact support-eu@kurzgesagt.org to inquire about your order.
My package was delivered, but there are a few items missing.
Please don’t hesitate to reach out to support-eu@kurzgesagt.org with your order ID and the list of missing items. We will look into the whereabouts of your items.
I would like to add more products to my existing order.
Unfortunately, once your payment has been finalized, it’s no longer possible for us to modify the items of your order. However, we can always cancel your order (as long as it has not yet been processed or shipped) so that you can place a new order.
Tracking notified my package had been delivered but I haven’t received it yet.
Please contact our support team at support-eu@kurzgesagt.org. We'll take a closer look at your order and do our best to resolve the issue!
Payment
Which payment methods do you accept?
Which currencies do you accept?
How do Bundle deals work?
Our special bundle deals provide a set discount to eligible items when certain products are purchased together. The discount will only be applied to the eligible products, and only once the discount criteria is met. The reduced prices are shown in the cart and checkout. Note: you cannot combine a bundle discount with a discount code.
Why am I being charged additional fees when receiving my order outside of the EU?
Our Products
Where can I find posters and journals in other languages?
Can I print your posters at home?
Where can I get frames for your posters?
Can I request a custom poster based on my own design or ideas?
At the moment we don’t accept custom orders. However, if you have any great ideas for our upcoming posters or videos, we're always happy to hear your feedback. Simply get in touch via support-eu@kurzgesagt.org with your idea.
Other Questions
Don't hesitate to get in touch with us. Send an email to support-eu@kurzgesagt.org and our customer service birds will get back to you as quickly as possible.