Help & FAQ

General Questions

What does kurzgesagt mean and how do you pronounce it?

"kurzgesagt" is German for "in a nutshell". The official pronunciation is [ˈkʊʁtsɡəˌzaːkt] which sounds something like "kurts-geh-zaahgt".

What is kurzgesagt?

We are a Germany based animation studio, production house and design studio. We produce elaborate science videos for our YouTube channel and create high-quality paper products for this shop. We put countless hours into the creation of our products. They are all designed with love and produced with great care. They are more than merch and nothing short of a passion project for us. Everything we do is meant to spark your curiosity for science, nature, human beings and life itself.

I have a great product idea that I would like to share with the kurzgesagt team.

We're always happy to hear your ideas and feedback. Just send us an email (support-eu@kurzgesagt.org) and tell us all about it.

Orders & Shipping

Where is my order?

You’ll receive an order confirmation email to let you know that your order was placed successfully! Then, we’ll begin packing and preparing your items. Once your shipment has been sent, you’ll receive a shipping confirmation mail.

Please be sure to check your spam/junk folders if you have not received your confirmation mails. With your shipping confirmation email, you will get a tracking number that will allow you to follow your package until it is delivered. After you receive the shipping confirmation email it can take some hours for the tracking information to update on the transport company’s website.

If you think your order may have been lost in transit, contact us via email (support-eu@kurzgesagt.org) or through our contact form and we’ll be happy to help!

Please note: We are currently experiencing a higher volume of orders during the calendar and holiday season so orders could take an additional 5 days. Thanks a lot for your patience ❤️

How do I cancel an order?

If your order has not been shipped yet, please send us an e-mail (support-eu@kurzgesagt.org) with the order confirmation number. Please also see our information about your rights in our EU Terms of Sale.

I accidentally put in the incorrect address, can you help me change it?

As long as your order’s not yet processed or shipped out, we can still change your delivery address. As soon as you have realized that you entered an incorrect address, please reach out to support-eu@kurzgesagt.org right away to get this sorted out.

A part of my order was missing, damaged, or I received the wrong item - what can I do?

If your order arrives and something is wrong, simply e-mail us at support-eu@kurzgesagt.org and we can get it sorted. In the e-mail, please include the original order number, let us know exactly which item(s) were missing or damaged, and include photos of incorrect or damaged products when applicable. Please see our Terms of Sale for your rights as a customer.

Do you offer free shipping?

Free shipping is available for orders shipped to Germany (above €70), Austria, France, and the Netherlands (above €100) and to the UK (above £85). Once your cart total is above this amount, the free shipping will be automatically applied at checkout.

Can I ship the order as a gift?

We currently are not able to ship your item as a gift.

There’s been no delivery updates for a few business days, is my package lost?

No worries at all! We’re always more than happy to look into this for you. Please contact support-eu@kurzgesagt.org to inquire about your order.

My package was delivered, but there are a few items missing.

Please don’t hesitate to reach out to support-eu@kurzgesagt.org with your order ID and the list of missing items. We will look into the whereabouts of your items.

I would like to add more products to my existing order.

Unfortunately, once your payment has been finalized, it’s no longer possible for us to modify the items of your order. However, we can always cancel your order (as long as it has not yet been processed or shipped) so that you can place a new order.

Tracking notified my package had been delivered but I haven’t received it yet.

Please contact our support team at support-eu@kurzgesagt.org. We'll take a closer look at your order and do our best to resolve the issue!

Payment

Which payment methods do you accept?

We accept payments from all major credit cards, PayPal, Shop Pay, Google Pay and Apple Pay. We cannot process money orders, purchase orders, orders placed over the phone, or cash transactions.

Which currencies do you accept?

We accept all currencies! Prices are shown on the shop in € Euro by default, but PayPal and credit card companies carry out the conversions for you and will be shown during the checkout process.

How do Bundle deals work?

Our special bundle deals provide a set discount to eligible items when certain products are purchased together. The discount will only be applied to the eligible products, and only once the discount criteria is met. The reduced prices are shown in the cart and checkout. Note: you cannot combine a bundle discount with a discount code.

Why am I being charged additional fees when receiving my order outside of the EU?

When ordering from outside the EU you may be charged additional taxes and handling fees when importing goods. Please refer to our Terms of Sale.

Our Products

Where can I find posters and journals in other languages?

We're so glad to know that you’re fond of our kurzgesagt products! Unfortunately at the moment we only have posters and journals available in English. However, please don’t hesitate to reach out to us at support-eu@kurzgesagt.org and let us know in which language you’d prefer to read your favorite products in. Our team will look into your requests and see what we can do in the future.

Can I print your posters at home?

We currently don't offer any printable versions of our posters.

Where can I get frames for your posters?

We recommend supporting a local frame shop (if you've still got one of those) but you can easily find fitting frames online as well. You can find the exact dimensions of each poster on the product page.

Can I request a custom poster based on my own design or ideas?

At the moment we don’t accept custom orders. However, if you have any great ideas for our upcoming posters or videos, we're always happy to hear your feedback. Simply get in touch via support-eu@kurzgesagt.org with your idea.