Help & FAQ

General Questions

What does kurzgesagt mean and how do you pronounce it?

"kurzgesagt" is German for "in a nutshell". The official pronunciation is [ˈkʊʁtsɡəˌzaːkt] which sounds something like "kurts-geh-zaahgt".

What is kurzgesagt?

We are a Germany based animation studio, production house and design studio. We produce elaborate science videos for our YouTube channel and create high-quality paper products for this shop. We put countless hours into the creation of our products. They are all designed with love and produced with great care. They are more than merch and nothing short of a passion project for us. Everything we do is meant to spark your curiosity for science, nature, human beings and life itself.

I have a great product idea that I would like to share with the kurzgesagt team.

We're always happy to hear your ideas and feedback. Just send us an email (support-eu@kurzgesagt.org) and tell us all about it.

Orders & Shipping

Where is my order?

You’ll receive an order confirmation email to let you know that your order was placed successfully! Then, we’ll begin packing and preparing your items. Once your shipment has been sent, you’ll receive a shipping confirmation mail.

Please be sure to check your spam/junk folders if you have not received your confirmation mails. With your shipping confirmation email, you will get a tracking number that will allow you to follow your package until it is delivered. After you receive the shipping confirmation email it can take some hours for the tracking information to update on the transport company’s website.

If you think your order may have been lost in transit, contact us via email (support-eu@kurzgesagt.org) or through our contact form and we’ll be happy to help!

How do I cancel an order?

If your order has not been shipped yet, please send us an e-mail (support-eu@kurzgesagt.org) with the order confirmation number. Please also see our information about your rights in our EU Terms of Sale.

How do I change my shipping address?

Send us an e-mail (support-eu@kurzgesagt.org) including the order confirmation number and the new address to expedite the process. Please note that we're not able to make any changes to your address after your order has been shipped.

A part of my order was missing, damaged, or I received the wrong item - what can I do?

If your order arrives and something is wrong, simply e-mail us at support-eu@kurzgesagt.org and we can get it sorted. In the e-mail, please include the original order number, and let us know exactly which item(s) were missing or damaged. Please see our Terms of Sale for your rights as a customer.

Can I ship the order as a gift?

We currently are not able to ship your item as a gift.

Payment

Which payment methods do you accept?

We accept payments from all major credit cards, PayPal, Shop Pay, Google Pay, Amazon Pay and Apple Pay. We cannot process money orders, purchase orders, orders placed over the phone, or cash transactions.

Which currencies do you accept?

We accept all currencies! Prices are shown on the shop in € Euro by default, but PayPal and credit card companies carry out the conversions for you and will be shown during the checkout process.

How do Bundle deals work?

Our special bundle deals provide a set discount to eligible items when certain products are purchased together. The discount will only be applied to the eligible products, and only once the discount criteria is met. The reduced prices are shown in the cart and checkout. Note: you cannot combine a bundle discount with a discount code.

Why am I being charged additional fees when receiving my order outside of the EU?

When ordering from outside the EU you may be charged additional taxes and handling fees when importing goods. Please refer to our Terms of Sale.

Our Products

Do you have posters in other languages?

At the moment our posters are only available in English. Maybe we'll work on some translations in future.

Can I print your posters at home?

We currently don't offer any printable versions of our posters.

Where can I get frames for your posters?

We recommend supporting a local frame shop (if you've still got one of those) but you can easily find fitting frames online as well. You can find the exact dimensions of each poster on the product page.