On a voluntary basis, we accept returns for up to 3 months after the delivery date. To qualify for a valid return, the item(s) must be clean, unwashed, and (where applicable) in its original packaging.

We are unable to process direct exchanges of merchandise. For these cases, we can accept a return for a refund and then you are free to reorder the item in the size/color that you prefer. Please note that shipping fees are non-refundable. You need to return the packaged items at your own cost and risk back to our warehouse in Germany.

If you would like to return an item for a refund please send us an email at support-eu@kurzgesagt.org or send us a message through the contact form. 

This voluntary return policy does not affect or limit your statutory warranty rights on defective products, which exist independently as outlined in our EU Shop Terms of Sale. Please also note that if you return an item based on your statutory right to withdraw from the purchase contract within 14 days, you will have to bear the direct costs of returning the goods.