Returns & Refunds
Our Refund and Return Policy
In most cases, we are able to offer a refund or replace items for up to 3 months after the order date. The item(s) must be clean, unwashed, and in original its packaging, if applicable
Please note that shipping fees are non-refundable.
We are unable to process direct exchanges of merchandise. For some orders we can accept a return for a refund and then you are free to reorder the item in the size/color/cut that you prefer. If you would like to return an item for a refund please send us an email at email@example.com.
Send us an email (firstname.lastname@example.org) and describe the kind of damage that the item has incurred. Pictures are appreciated but not mandatory.
Once we receive your email, a replacement order can be set up as soon as possible. You’ll receive a notification from us when your order leaves our warehouse, usually within 3 – 5 business days.
If you are in Western Europe, please allow 2 – 4 weeks for your order to arrive. If you are in Eastern Europe or outside of Europe, please allow up to 6 weeks for your order to arrive. Get in touch with us at email@example.com if your order has still not arrived after that time.
We can reship any lost order but we will first ask you to verify your address so we know there were no issues that might have caused the package to be returned or misdelivered.
If the address needs to be amended in any way, we will need to collect a secondary shipping fee.