We accept returns for up to 3 months after the delivery date. To qualify for a valid return, the item(s) must be clean, unwashed, and (where applicable) in its original packaging. 

We are unable to process direct exchanges of merchandise. For these cases, we can accept a return for a refund and then you are free to reorder the item in the size/color that you prefer. 

If you would like to return an item for a refund please send us an email at support-eu@kurzgesagt.org or send us a message through the contact form. 

Please note that shipping fees are non-refundable. For all returns you need to send the packaged items back to our warehouse in Germany at your own cost and risk. 

Please note that this Policy is granted on a voluntary basis. It does not affect or limit your statutory warranty rights on defective products, which exist independently as outlined in our EU Shop Terms of Sale.