Returns & Refunds

Damaged Item

Send us an email (hello@dftba.com) and describe the kind of damage that the item has incurred. Pictures are appreciated but not mandatory.

Once we receive your email, a replacement request will be set up within 24-48 hours. The shipment of the replacement can take up to 5 business days. Please note that you won´t receive another shipment notification

Missing Order

If you feel like your order is taking too long to get to you, please get in touch (hello@dftba.com). For replacements to be sent in the case of a lost package, we will need the shipping address re-confirmed so we know there were no issues in the address that would cause the package to be returned or mis-delivered.

Right of Withdrawl

EU citizens have the right to withdraw from their purchases in our shop under European Law. For details on this, please refer to our information concerning the exercise of the right of withdrawal in our Terms & Conditions.